Last Update: 21 Dec 2021.
All non-conformances and observations raised during a surveillance audit shall be assigned minor, major or critical status. Where a non-conformance/observation has been noted during a surveillance audit, it shall be brought to the attention of the applicant or participant at the time by the auditor. The auditor shall detail the findings of the non-conformity within the conformance summary report.
If more than 10 minor non-conformances are raised during a surveillance audit, this shall automatically be categorised as a major non-conformance.
At the closing meeting, the auditor shall confirm and discuss any non-conformance/observation that has been raised. The Charter participant shall be asked to sign the conformance summary report as acknowledgement of receipt and commitment to address the non-conformance(s).