4.1 Dealing with approved service providers

4.1.1 Charter approval, audit and certification of applicants and existing Charter participants are administered by BMPA approved service providers. Contact details can be found on the Quality Pork Charter application form and the BMPA Quality Pork Charter website.

4.1.2 To assure the quality of service support the BMPA shall set and monitor measurable KPIs for the service providers and performance assessment against these shall take place twice a year at a business review meeting.

4.1.3 Any costs relating to audits shall be agreed between the Charter participant and the service provider.

4.1.4 The service provider shall treat all information relating to Charter applicants and participants including audit reports, in the strictest confidence and shall not divulge this to any third party without the written permission of the Charter participant. However, the service provider shall respond to third parties who wish to confirm the certification status of any Charter participant. 

4.1.5 The decision of the service provider in all matters relating to the administration of the audit and certification process, subject to appeal, shall be final.